Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you interact with our website, including:

• Contact forms — name, email address, phone number, community name, and message content when you submit an inquiry.
• Career applications — name, email address, phone number, resume, and any additional information you include in your application.
• Resident resource requests — name, community, and contact details when accessing resident support services.
• AI Assistant conversations — messages and questions you submit to our AI chat assistant to help answer your inquiries.
• Usage data — browser type, pages visited, referring URLs, and general geographic location collected automatically via server logs and cookies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Process and evaluate career applications.
• Improve our website, content, and services.
• Send follow-up communications related to your inquiry or application.
• Comply with applicable legal obligations.

We do not use your information for automated decision-making or profiling beyond what is necessary to respond to your request.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted vendors who assist us in operating our website and communicating with you (such as hosting and email delivery services), bound by confidentiality obligations.
• Legal requirements — when disclosure is required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of company assets, with notice provided to affected individuals.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Contact form submissions are retained for up to two years. Career applications are retained for one year after the position is filled. You may request deletion of your information at any time (see Your Rights below).

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of non-essential communications at any time.

To exercise any of these rights, please contact us. We will respond within 30 days.

7. Cookies

Our website uses essential cookies required for basic site functionality. We do not use advertising or tracking cookies. You can configure your browser to refuse cookies, though some parts of the site may not function correctly without them.

8. Third-Party Links

Our website may contain links to third-party websites, including resident portals and community-specific resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out: